Emergency support 24/7 ↗İRİM · 24/7
24/7 urgent support: Accident, illness and documents abroad
After an accident or sudden illness abroad, hospital records, translation and an insurance coverage request may become urgent. We help organise documents and communication with the relevant institution.
How we help
How we help
Organise urgent records
Gather hospital documents, policy details, invoices, identity records and insurer correspondence.
Bridge language barriers
Coordinate urgent translation and bilingual correspondence according to scope and availability.
Prepare a coverage request
Identify the relevant insurer and assemble evidence. Only the insurer or competent authority decides whether costs are covered.
First steps
First steps
- Emergency services and treatment first
- Contact the insurer or health fund promptly
- Check T/A 11, SGK/YUPASS or private policy only where applicable
- Organise bills, reports and deadlines
Official guidance: medical care in Türkiye (German Foreign Office) ↗
Frequently asked questions
Does İRİM pay hospital bills?
No. We assist with documents and communication. Coverage decisions belong to the insurer or competent authority.
Does T/A 11 apply to everyone?
No. It concerns certain statutory insured persons under the Germany–Türkiye social security agreement. Private policies and other countries have different rules.
May I message at night?
Yes. The digital enquiry channel is open 24/7. Urgent cases are prioritised, but an immediate personal response or fixed completion time is not guaranteed.
Further guidance
Request personal support
After an accident or sudden illness abroad, hospital records, translation and an insurance coverage request may become urgent. We help organise documents and communication with the relevant institution.
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